FREQUENTLY ASKED QUESTIONS

Once your lease is signed and all monies paid, your building engineer will contact you to arrange a time to move-in. Your building engineer will have your keys ready for you at that time.

All tenants are to pay rent online through their personal secure tenant portal. Once your portal is set up, click on management services and choose pay rent online. If you are mailing your rent check, a check processing fee may apply. Check with the office for details. Our mailing address is: Dimensions Management, 2034 N. Clark St. 2nd floor, Chicago, Illinois 60614.

Rent is to be [paid online through your Tenant Portal. If you need to write a check they are made payable to the ownership of the property (usually a Limited Liability Corp. or LLC). ALWAYS INCLUDE YOUR ADDRESS AND UNIT NUMBER ON YOUR CHECK! Refer to your lease document “Exhibit B” for the proper ownership name. Please be advised that a check processing fee may apply. Check the management office for details.

Rent is due on the 1st day of each month. Late fees apply for all rent received by the management office after the 5th day of each month. To avoid late fees set up auto payments online through your tenant portal.

The Management Office hours are:

Monday – Friday: 9:00 am – 5:30 pm,

Sat & Sun: 10:00 am – 2:00 pm.

If you have separately metered utilities for your unit you must pay for that utility. If it´s an electric bill call Com Ed (800-334-7661). For a gas bill call Peoples Energy (866-556-6001) or Nicor (888-642-6748). You can refer to your lease document “Move In Procedures” for these numbers and other services such as cable, internet and phones.

Tenants are to make all maintenance requests through the online work order request. These requests are e-mailed immediately to our office and building managers. It’s quick and easy! Click on management services and choose maintenance request.

You are not required to carry renter´s insurance but it is strongly recommended that you have your personal belongings insured. The management company and ownership do not carry insurance for your personal property. You can get renter´s insurance from any major insurance company (like the company that insures your car) or quickly and easily purchase a policy through your tenant portal from Rooster Renters Insurance.

All cities, villages, and wards offer different regulations for parking. Check with your city or village hall or your local alderman´s ward office for specific information. Parking permits and stickers can be obtained through these offices.

Contact 911 for police, fire & life safety emergencies. For non-life threatening emergencies, call 311 for city services.For All Emergencies Please Call Our Office:

During regular business hours please call: 773.281.4464 ext. 2, to speak with the office Manager.

After hours, when the office is closed – for NON EMERGENCY issues – please call 773.281.4464 ext. 2 and leave a message.

For AFTER HOURS EMERGENCIES, please call 773-281-4464 ext. 4 – a live operator will take your call.This number is for EMERGENCIES ONLY! Such as lock outs, fire, police, life safety, flooding, electrical outage, etc.

Our office will contact you 60-90 days prior to the expiration of your lease. In most situations you will be give the option to renew your lease or a notice to vacate the apartment.

Call the management office during regular business hours and arrangements will be made to have the building engineer open your apartment at no charge. After hours, please call our office at 773-281-4464 ext. 4, a live operator will take your call. An “after hours” charge will be assessed for the building engineer to open your apartment. Additional charges may be applied if your lock needs changing or replacing.

To add or change a roommate, the new roommate must apply in the same manner as any other tenant. The new roommate must fill out an application, provide proof of income, a photo ID and pay the appropriate credit check and processing fees. Once the new roommate’s application is approved, they must make arrangements to sign the lease. To remove a tenant from a lease a written document signed by all roommates must be sent to and approved by the management office.

You may not make any alterations to the unit, including painting, installing any appliances, locks or other equipment or fixtures of any kind without prior consent from our management office.